Crown Talent Group
Agility detailed call analysis and bespoke tariffs have reduced costs for Crown Talent & Media Group topped up with industry leading account management!
Crown Talent are are an established group of creative companies, comprising an experienced 40+ strong team of dedicated professionals. Crown Talent are responsible for building the careers of their exceptional talent roster alongside their own diverse range of activities in the industries of broadcast media, entertainment, events, music, theatre and sport.
Problem / Requirements
Crown Talent were on a legacy tariff and received no support or account management from their previous provider.
There were issues with contacting the customer support team and there was no account management structure in place with no ongoing support with tariffs.
Agility conducted 3 months worth of billing analysis and recommended the appropriate plan which was suited to Crown Talent’s needs.
In addition, Crown Talent has a dedicated account manager supported by the Agility Support Team to ensure queries are picked up within agreed timescales.
Quarterly reviews are now the norm for Crown Talent where our account team analyse all the bills from the last quarter and pinpoint anywhere we can potentially improve on reducing out of bundle costs or by recommending new tariffs.
“Dealing with Agility has been an absolute breath of fresh air. I cannot thank the team enough for their support. From bill analysis to general advice in relation to all aspects to our telecoms, they really are an extension of our business and we look forward to working with Agility for many years to come. Keep up the good work!”