With lockdown looming for several businesses across the North of England, Agility can help to ensure you and your business can keep connected to its customers. Whether your business has an established policy of flexible and location-independent smart working or whether, like millions across the world, you’re embracing this approach for the first time, getting your communications right is a must.
A cloud-based business phone system using VoIP is an important part of your connectivity and business resilience. If you’re shifting to remote work, you need to start enjoying the various benefits VoIP can bring to your business. The modern digital economy has transformed how companies connect with their clients. It has introduced cutting-edge software tools into the competitive landscape, making new opportunities for businesses in almost all industries.
Advances in communication technologies have made it possible for us to have better productivity in call center environments. It has also reshaped workflows and customer service norms and helped companies reduce the cost of their phone service.
However, to achieve long-term results, you’ll need significant foresight and operational planning. This is why most companies have made the switch to VoIP systems that offer them the scalability required to keep pace with phone service innovation.
How VoIP works
Unlike other phone systems, Voice over Internet Protocol (VoIP) sends and receives calls through the secured internet connection of an organization. It uses a packet-switched transmission method that converts audio signals into digital data.
Even though some service providers only allow users to dial other internet-based lines, most VoIP phone systems can connect with local, long–distance, mobile, and international numbers.
Since VoIP phone calls directly come from a computer system, business owners can easily integrate advanced call routing tools, tracking and reporting software, and data analysis features, which are mostly hard to use together with conventional infrastructures.
These tools are now indispensable for various business operations; from inbound customer service calls to outbound marketing and sales efforts. They generate data-driven insights that can help improve employee productivity and marketing campaigns. Due to this, VoIP phone services are popular with businesses that want to maximize their call center performance and secure a good ROI.
Is VoIP Secure?
Although internet-based phone calls are not safe from data breaches, the same can be said of phone lines. Unlike emails and other permanent methods of internet communication, VoIP calls have no established start point until the call starts, and it ceases when the call ends. Emails on the other hand are stored for a long time and organized by date. Those that gain access can easily navigate through conversation history.
Some ways staff can reduce the security risks of VoIP calls include strong password protocols and two-step verification. This will be significant for those accessing app-based VoIP software on personal mobiles as these devices have lower levels of protection.
Also, VoIP providers may be able to offer extra layers of encryption to keep communications safe in transit, reducing the chance of communications being intercepted as it happens.
How Can VoIP Keep My Business Operational?
Those that have worked with traditional phone systems for years will find it daunting to switch to VoIP. You might be worried about call quality, how it can impact your customers, or if you can still use handsets with intercoms.
But after getting beyond the initial fear of change, many companies find that there is a freedom that comes with not being chained to landline phones and that there are many operational benefits to making the switch. Such benefits include:
- Maintaining internal operations
Working remotely has to do with a decentralized environment, and if you have global employees, this can cause a very far-flung operation. There are several reasons to work this way, particularly if being closer to customers and/or your supply chain makes you more competitive.
There are economic drivers in terms of having local employees work from home in remote locations. You can reduce the need for expensive office space, and you will be able to take advantage of lower wages in other less expensive markets.
Whatever your reasons, working from home will not be effective without efficient communications. The agility that comes from remote working is only possible when employees can easily and quickly communicate with their colleagues, and this applies to how you have decentralized operations.
- Communicating with customers
Customers can also experience the same issues, but with different implications. The continuity of business may or may not be transparent to clients. Such a scenario comes up when both parties are impacted by harsh conditions. For instance, if your clients, head office, or remote employees are affected by a pandemic and you’re unable to ship to customers or meet them in person.
In such instances, VoIP keeps business operational. Clients may understand that everyone is being affected by the pandemic, but they’ll still get anxious about getting what they ordered for. Workers can keep customers updated through text or email. However, nothing is more assuring than real-time communication and the warmth of a human voice.
While you can do this with legacy telephony, VoIP does this for free, across any length of distance. VoIP calls can easily scale up to multimedia and multiparty sessions, giving a better experience to serve the needs of customers until normal conditions return.
- Easily keep track of calls
VoIP from Agility Comms is easily integrated with a CRM program, making it possible for users to keep all calls organized with each customer file for better tracking.
A landline–based system doesn’t have the same integration ability. Your office can have no idea about the data of customers. By using VoIP, it will be easier to track and report all calls in real-time. This makes your operations more efficient across the board.
VoIP from Agility is a major ingredient in maintaining business continuity. In our world today, this matters and is another reason for moving to VoIP.
These qualities show how effective VoIP is in helping your business adapt during a pandemic or a difficult situation. These are qualities that provide substantial advantages to your business, compared to the traditional phone systems from pre-pandemic times.